Your Happy Customers Forget to Review You. Your Unhappy Ones Don't.
ReputeLoop sends review requests automatically after every visit. Happy customers get guided to your Google page. Unhappy ones? You find out first — before they post publicly.
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Summit Plumbing & Air
Review request
How was your service today?
Tap a star to rate
Leave a Google review →
Built for local businesses that run on reputation
By the numbers
The reputation gap costs real money
94%
of consumers say a negative review has convinced them to avoid a business
ReviewTrackers
28%
more annual revenue for businesses rated 4 to 4.5 stars vs. the average business
Womply, 200,000-business study
1 in 26
unhappy customers actually complain — the rest leave quietly or post publicly
Esteban Kolsky, CX research
83%
of consumers who were asked to leave a review went on to do so
BrightLocal Consumer Review Survey
The problem
Your happy customers forget. Your unhappy ones don't.
When a customer has a great experience, they mean to leave a review — they just never get around to it. When a customer has a bad experience, they go straight to Google. Your rating doesn't reflect reality.
Asking staff to remind customers doesn't work
Especially during busy hours, it's inconsistent, awkward, and easy to forget.
Most reputation tools charge $299+/month — hidden behind a "contact sales" wall
Want to see the price? You'll need to talk to a salesperson first. ReputeLoop shows you every price, right here.
One bad review can send new customers elsewhere
94% of consumers say a negative review has convinced them to avoid a business, per ReviewTrackers' consumer survey. Every day without a system is a day you're at risk.
How it works
Set up in 10 minutes. Works on autopilot.
Want more detail? Watch the full 2½-minute product tour →
Add your customers
Import your contact list via CSV or add customers one at a time. Name, email, or phone — that's all you need.
We send a branded review request
Your customer gets a clean, mobile-friendly email with your business name. No spam. No generic messages. Takes 10 seconds to act on.
They tap a star rating
One tap. Works on any device, no app required. The whole experience takes under 30 seconds.
Happy customer
One tap to a Google review
Every customer lands one click from your Google review page. No friction, no retyping — the ask arrives while the good experience is fresh.
Unhappy customer
You get an instant alert
Their name, rating, and feedback reach you the moment they submit — while there's still time to pick up the phone and fix it.
Every customer gets the same options — no one is ever blocked or filtered from posting publicly.
Features
Everything you need to grow your online reputation
Automated Review Requests
Send review requests via email and SMS automatically. Set it once, let it run. Respects 30-day cooldowns and opt-outs.
Problems Reach You First
Every customer is asked. A low rating alerts you instantly — and everyone gets a one-tap Google review button.
Instant Negative Alerts
Get notified via email or SMS the moment a customer is unhappy. Handle it before it becomes a public review.
Complaint Help Desk
Every negative response creates a private support ticket. Assign it, add notes, resolve it — nothing falls through the cracks. Included on Growth and Pro plans.
AI Reply Drafts
When a negative review comes in, ReputeLoop drafts a professional response for you. Edit it, send it, or discard it. One click takes you from complaint to resolved. Included on Growth and Pro plans.
Reply to Existing Google Reviews
Already have reviews, including some unhappy ones? The Reply Assistant drafts warm, professional public replies to your real Google reviews. One click to copy and post.
Analytics Dashboard
Request volume, response rates, rating trends, and your live Google rating — all in one clean dashboard.
Multi-Location Support
Run multiple locations from one account. Each location gets its own contacts, requests, and Google review link.
CSV Contact Import
Import your existing customer list in seconds. Automatic deduplication. Up to 10,000 rows per upload.
Team Management
Give your managers access to their location. Control who sees what. Role-based permissions out of the box.
QR Codes — Every Scan Tracked
Print a QR code for your counter, receipt, or table. Every scan creates a unique, trackable request — instant alerts and analytics included. No contact list needed.
Software Integrations
Connect your job-management or point-of-sale software and review requests fire automatically when a job or payment is completed. Zero extra steps. Included on Starter Plus and up.
TCPA & CAN-SPAM Compliant
Every message includes opt-out options. Opt-outs are tracked globally and respected forever.
See it in action
What you get — and what your customers see
Integrations
Already using field service or hospitality software?
Connect your existing tools and review requests go out automatically — no manual steps, no CSV exports, no reminders to staff. Just reviews, on autopilot.
Jobber
Field service · HVAC · Plumbing · Cleaning · 50+ trades
When a visit is marked complete in Jobber, ReputeLoop immediately sends a review request to the customer. Your crew finishes the work, and the review request handles itself.
Trigger: visit marked complete
Learn more →Cloudbeds
Coming soonBoutique hotels · B&Bs · Guesthouses · Independent hotels
When a guest checks out in Cloudbeds, ReputeLoop sends a review request while the stay is still fresh. Hotels live and die by their rating — now every checkout works for you.
In final testing — not yet available
Learn more →Square
Retail · Restaurants · Cafés · Salons · Service businesses
Every completed Square payment becomes a review opportunity. No list to maintain and no timing to manage: the request goes out when the transaction closes.
Trigger: payment completed
Learn more →Tekmetric
Coming soonAuto repair · Tire shops · Service centers
When a repair order is posted in Tekmetric, ReputeLoop follows up with the customer automatically. Auto shops with more reviews win more searches, and this makes it effortless.
In final testing — not yet available
Learn more →Workiz
Locksmith · Garage door · Appliance repair
When a Workiz job is marked done, the review request fires automatically. Your tech is already on their way to the next job while the follow-up takes care of itself.
Trigger: job marked done
Learn more →ServiceM8
Plumbing · Electrical · HVAC · Pest control · Cleaning
When a job is marked complete in ServiceM8, ReputeLoop sends the review request automatically. A favourite of trades across Australia & New Zealand — every finished job becomes a review.
Trigger: job marked complete
Learn more →More integrations on the way
Using something else? Let us know — integration requests directly shape our roadmap.
Native integrations are included on Starter Plus and up. Connect one or several — each runs independently.
Free tools
Try a free tool — no sign-up required
Get value before you spend a dime. Two quick utilities for local businesses, free to use.
Pricing
Transparent pricing. No sales calls. No surprises.
Every plan includes a 14-day free trial. No credit card required to start.
Founding offer — 50% off your first 3 months
For the first 20 businesses, through September 30. Any monthly plan — applied automatically when you subscribe, no code needed.
Available for US-based businesses · prices in USD
Starter
- 1 location
- 150 review requests/month (email & SMS)
- Email follow-up reminders
- Negative feedback alerts (email & SMS)
- QR code review requests
- Reply to your Google reviews (AI-drafted)
- Basic analytics dashboard
- Up to 3 team members
- Email support (48h target)
No credit card required
Starter Plus
Everything in Starter, plus:
- 500 review requests/month (up from 150)
- All native integrations included
No credit card required
Growth
Everything in Starter Plus, plus:
- Up to 5 locations
- 1,500 requests/month* (reviews + NPS)
- SMS follow-up reminders
- Negative feedback help desk + AI reply drafts
- NPS surveys (Net Promoter Score)
- HubSpot, Salesforce & Zapier
- REST API access (1,000 req/hr)
- Advanced analytics, trends & channel breakdown
- Up to 10 team members
- Priority email support (24h target)
No credit card required
Pro
Everything in Growth, plus:
- Up to 15 locations
- 10,000 requests/month*
- Full analytics suite + CSV export
- Unlimited team members
No credit card required
Compare plans
| Feature | Starter | Starter Plus | Growth | Pro |
|---|---|---|---|---|
| Limits | ||||
| Requests / month (email + SMS)* | 150 | 500 | 1,500 | 10,000 |
| Locations | 1 | 1 | Up to 5 | Up to 15 |
| Team members | 3 | 3 | 10 | Unlimited |
| Integrations | ||||
| Native integrations | — | |||
| Channels | ||||
| Email review requests | ||||
| SMS review requests† | ||||
| QR code requests | ||||
| Email follow-up reminders | ||||
| SMS follow-up reminders | — | — | ||
| Features | ||||
| Negative feedback alerts | Email & SMS | Email & SMS | Email & SMS + help desk | Email & SMS + help desk |
| AI-generated reply drafts (for negative feedback) | — | — | ||
| Reply to your existing Google reviews (AI-drafted) | ||||
| NPS surveys (Net Promoter Score) | — | — | ||
| Analytics | 30-day window | 30-day window | 90 days · avg trend · channel breakdown | All time · channel filter · CSV export |
| Channel breakdown | — | — | ||
| CSV export (contacts & analytics) | — | — | — | |
| REST API access (1,000 req/hr) | — | — | ||
| HubSpot & Salesforce | — | — | ||
| Zapier | — | — | ||
| Support | ||||
| Support | Email (48h target) | Email (48h target) | Priority email (24h target) | Priority email support |
* On Growth and Pro plans, the monthly limit is shared between review requests and NPS surveys.
† SMS review requests require a verified toll-free number — a free, one-time setup in Settings → SMS (subject to carrier approval).
Managing multiple locations, need SSO, or have a team larger than our standard plans?
We work with multi-location operators and growing brands on custom setups — more seats, consolidated reporting, dedicated onboarding, and more. Tell us what you need.
All plans include:
* SMS review requests are included on every plan. Sending by SMS requires a verified toll-free number — a free, one-time setup in Settings → SMS (subject to carrier approval).
FAQ
Questions? Answered.
Start getting more reviews today
Join local businesses that protect their reputation and grow their rating on autopilot. Every feature of your plan, 14 days free.
14-day free trial · Cancel anytime · No credit card required